Introduction Seneca Self Storage LLC (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, website visitors, and business contacts. This Privacy Policy explains what information we collect, how we use and protect that information, and your rights regarding your personal data. By using our services or visiting our website, you consent to the practices described in this policy.
Information We Collect 2.1 Personal Information We may collect the following personal information when you rent a storage unit, create an account, or otherwise interact with us: ● Full name ● Mailing address and billing address ● Phone number(s) ● Email address ● Driver’s license or government-issued identification number ● Social Security number ● Emergency contact information ● Vehicle information (make, model, license plate number) 2.2 Payment Information We collect payment-related information necessary to process transactions, including: ● Credit and debit card numbers ● Bank account information for electronic funds transfers All payment information is processed through secure third-party payment processors and is handled in compliance with applicable payment card industry standards. 2.3 Rental Information We maintain records related to your rental, including: ● Unit number and size ● Rental start and end dates ● Payment history and account status ● Correspondence and communication records 2.4 Automatically Collected Information When you visit our website, we may automatically collect certain information, including: ● IP address ● Browser type and version ● Device information (operating system, device type) ● Pages visited and time spent on pages ● Cookies and similar tracking technologies ● Referring URLs and search terms
How We Use Your Information We use the information we collect for the following purposes: ● Processing rental applications and managing customer accounts ● Collecting rent and processing payments ● Communicating with customers about account status, facility updates, policy changes, and promotional offers ● Enforcing rental agreements and exercising lien rights in accordance with applicable law ● Complying with legal obligations and responding to lawful requests from government authorities ● Improving our services, website functionality, and customer experience ● Preventing fraud, unauthorized access, and ensuring the security of our facility and systems
Information Sharing and Disclosure We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances: ● Service Providers — We may share information with trusted third-party service providers who assist us in operating our business, including payment processors, software vendors, and insurance partners. These providers are contractually obligated to protect your information. ● Legal Authorities — We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others. ● Business Transfers — In the event of a sale, merger, acquisition, or reorganization of the Company, customer information may be transferred to the successor entity as part of the transaction. ● Lien Sale Purchasers — As required by West Virginia lien law, certain information may be disclosed in connection with lien sale proceedings. ● Insurance Providers — Information may be shared with insurance providers for the purpose of claims processing.
Data Security We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include: ● Encryption of sensitive data during transmission and storage ● Secure servers and firewalls ● Access controls limiting personnel access to personal information ● Regular security assessments and updates Payment card data is processed in compliance with Payment Card Industry Data Security Standards (PCI-DSS). Despite these measures, no method of electronic storage or transmission over the Internet is completely secure. We cannot guarantee absolute security of your information.
Data Retention Personal information is retained for as long as the rental relationship exists and for a reasonable period thereafter to fulfill legal, accounting, regulatory, and legitimate business obligations. Payment card data is not stored on our servers after transactions have been processed. Payment data is handled exclusively by our PCI-DSS compliant thirdparty payment processors.
Your Rights and Choices ● You may request access to, correction of, or deletion of your personal information by contacting us using the information provided in Section 13 below. ● You may opt out of promotional communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly. ● Certain information may be retained as required by law or for legitimate business purposes even after a deletion request has been processed.
Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and serve relevant content. Cookies are small text files placed on your device when you visit our website. You may adjust your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
Third-Party Links Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, or security of those thirdparty sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy Our services and website are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information promptly.
California and State-Specific Privacy Rights Residents of certain states, including California, may have additional rights regarding their personal information under applicable state privacy laws (such as the California Consumer Privacy Act). These rights may include the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. For more information about your specific rights under applicable state law, please contact us using the information provided in Section 13 below.
Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make changes, the revised policy will be posted on our website with an updated effective date. We encourage you to review this policy regularly. Your continued use of our services or website after changes have been posted constitutes your acceptance of the revised policy. Contact Information If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Seneca Self Storage LLC PO Box 672 Grafton, West Virginia 26354 Phone: 304-290-7388 or 304-677-7338 Email: senecaselfstorage@yahoo.com Website: www.senecaselfstorage.com SENECA SELF STORAGE LLC
