General Policy All rental payments made to Seneca Self Storage LLC (“the Company”) are generally non-refundable once processed. This Refund Policy outlines the limited circumstances under which refunds may be issued and the procedures for requesting a refund.
Prorated Refunds for Mid-Month MoveOuts ● If a Customer provides the required written notice of termination and vacates the Unit before the end of a paid rental period, a prorated refund for the unused portion of that period will not be issued. ● Written notice of termination must be received by the Company at least fourteen (14) days before the intended move-out date.
Security Deposit Refunds ● If a security deposit was collected at the time of rental, it will be refunded within thirty (30) days of the Customer’s move-out date, less any deductions for unpaid rent, outstanding fees, cleaning costs, or damage to the Unit beyond normal wear and tear. ● If the security deposit is not refunded in full, an itemized written statement of all deductions will be provided to the Customer along with any remaining balance.
Prepaid Rent Refunds ● If rent was prepaid for multiple months and the Customer terminates the Rental Agreement early with proper written notice, a refund for the unused full months of prepaid rent may be issued. ● The current month’s rent at the time of termination is non-refundable. ● Administrative fees associated with the rental are non-refundable.
Non-Refundable Fees The following fees are non-refundable under any circumstances: ● Administrative and setup fees ● Late fees and returned payment fees ● Lock-cut fees ● Lien processing and auction fees ● Insurance premiums or tenant protection plan fees
Refund for Billing Errors ● If a billing error results in an overcharge to the Customer’s account, the Company will issue a full refund of the overcharged amount upon verification of the error. ● Customers must report billing errors within sixty (60) days of the date the charge was processed. The Company is not obligated to investigate or refund billing errors reported after this period.
Refund for Uninhabitable Unit If the Company determines that a Unit is uninhabitable, unusable, or inaccessible due to facility conditions not caused by the Customer (such as structural damage, flooding, or other facility-related issues), the Company will offer one of the following remedies at its discretion: ● A prorated refund for the period during which the Unit was uninhabitable or inaccessible ● A transfer to a comparable available Unit at no additional charge
Refund Process ● All refund requests must be submitted in writing to the facility office or via email at senecaselfstorage@yahoo.com. ● Approved refunds will be processed within fifteen (15) to thirty (30) business days of approval. ● Refunds will be issued via the original payment method whenever possible. If the original payment method is unavailable or no longer active, a check will be mailed to the address on file. ● The Company reserves the right to offset any refund amount against outstanding balances or fees owed by the Customer.
Disputes ● Customers who disagree with a refund decision may submit a written appeal to the Company’s management within thirty (30) days of receiving the refund decision. ● The Company will review the appeal and provide a written response within thirty (30) business days of receiving the appeal.
Contact Information For questions or to submit a refund request, please contact us: Seneca Self Storage LLC PO Box 672 Grafton, West Virginia 26354 Phone: 304-290-7388 or 304-677-7338
